Terms of Service

Last updated: October 30, 2026

These terms are the agreement between you and Shadowfax Industries LLC, a California company ("we", "us"), for using DeliveryMargin at deliverymargin.com and app.deliverymargin.com. By creating an account or using DeliveryMargin, you agree to them. If you use DeliveryMargin for a business, you agree on that business's behalf and confirm you're allowed to.

1. What DeliveryMargin is

DeliveryMargin turns the payout statements you download from DoorDash, Uber Eats, and Grubhub into a dashboard of what you actually kept: fees, net payout, and profit by platform and by item. It's built for restaurant businesses. You must be 18 or older to use it.

We're not affiliated with, endorsed by, or sponsored by DoorDash, Uber Eats, or Grubhub. Their names belong to them.

2. Your account

Keep your sign-in secure. You're responsible for what happens in your account. Give us accurate information, and tell us at [email protected] if you think someone else has got in.

3. Free trial

New accounts get a 14-day free trial, with no card needed. When it ends, the dashboard locks until you subscribe. Your data stays saved.

4. Plans, billing, and renewal

• Prices are on our pricing page: currently $39 a month, or $390 a year. Tax is added where it applies.
• Who sells it. Payments are processed by Link, Stripe's checkout service, which is the seller of record. Your receipt comes from Link, and your card statement shows LINK.COM* DELIVERYMARGIN. Link may show the price in your local currency.
• Renewal. Your subscription renews automatically at the end of each month or year, at the price in effect then, until you cancel. You authorize the recurring charge.
• Price changes. We'll email you at least 30 days before a price change applies to you.
• Changing plans. Moving from monthly to annual starts right away: you pay the annual price, less a credit for the unused part of your current month. Moving from annual to monthly takes effect when your paid annual period ends; there's no credit or refund for the rest of the year.
• Cancelling. Cancel anytime in Settings. You keep access until the end of the period you've paid for, and you won't be charged again. You can resume before then.
• No refunds. All payments are final. We don't give refunds or credits for cancellation, partial periods, or unused time, on either plan. Use the free trial to decide whether DeliveryMargin is right for you; if you're unsure about committing to a year, choose the monthly plan. If you believe you were charged in error, email us. Link, which processes payments, runs its own support process and may decide some payment issues itself.
• Failed payments. If a payment fails, your account can be paused until it's paid.

5. Referral program

• How it works. Share your referral link from the Referrals page. When a restaurant signs up through your link and its first payment goes through, you earn a $39 credit, which is one month on the monthly plan.
• No cap. There's no limit on how many credits you can earn.
• Using credits. Credits come off your future DeliveryMargin bills automatically. On an annual plan, they come off your next renewal. If you're still on your trial when you earn one, it's saved for your first bill.
• No cash value. Credits can't be exchanged for money, transferred, or sold, and they can only be used on DeliveryMargin.
• Expiry. Credits don't expire while your account exists, including while your subscription is cancelled; they apply when you subscribe again. If you delete your account, any unused credits are gone for good, and a new account starts fresh.
• Fair play. You can't refer yourself, or another account you own or control. If a referred payment is refunded or disputed, or we believe a referral was made by gaming the program, we can remove the credit.
• Our discretion. We can suspend or remove anyone from the referral program at our discretion, including for suspected abuse. If we remove you for abuse, we can also cancel unused credits.
• Changes. We can change or end the program at any time. Unless you've been removed for abuse, credits you've already earned stay yours under the rules above.

6. Free months we give

We sometimes give free months, for example to make up for a problem. They're at our discretion, have no cash value, and end when your account is deleted.

7. Your data

• It's yours. You own the statements you upload and the numbers they produce.
• What you let us do with it. You let us store and process it only to run DeliveryMargin for you, as described in our Privacy Policy. That permission ends when you delete your data or your account.
• After cancelling. Your data stays until you delete it, so you can come back.
• Deleting. Deleting your account permanently removes your data, except the limited billing and referral records described in the Privacy Policy.
• Your responsibility. You're responsible for having the right to upload the files you upload. Keep your own copies of anything important: we work hard to protect your data, but we can't promise it will never be lost.

8. Share links

A share link shows a snapshot of your numbers to anyone who has the link. You decide who gets it. Each time you share, you get a new link. To have a link turned off, email us and we'll disable it. We can also disable share links at our discretion, for example if one is being misused.

9. The numbers are information, not advice

DeliveryMargin calculates figures from the statements you upload. If a statement is incomplete, wrong, or in a format a platform has changed, the figures can be wrong. We flag files we can't check rather than guess, but you should confirm anything important against your own records. Nothing in DeliveryMargin is financial, tax, accounting, or legal advice. Decisions you make with it are yours.

10. Fair use

Don't:

• break the law with DeliveryMargin;
• upload files you have no right to use;
• try to get into other accounts or our systems;
• disrupt or overload the service;
• scrape it or reverse-engineer it;
• resell it;
• use it to build a competing product.

You're free to say what you think of DeliveryMargin, good or bad, anywhere.

11. Our property

DeliveryMargin's software, design, and name belong to us. Using the service doesn't give you any rights to them beyond using DeliveryMargin under these terms.

12. Suspending or ending accounts

You can stop using DeliveryMargin and delete your account at any time.

We can suspend or close an account that breaks these terms, puts the service or other users at risk, or doesn't pay. When we can, we'll tell you first and give you a chance to fix it or export your data. No refund is given when an account is suspended or closed.

If we ever decide to stop offering DeliveryMargin, we'll stop renewals and give you a chance to export your data.

13. Changes to the service and these terms

We keep improving DeliveryMargin, so features may change. We may also change these terms at any time by posting the new version here with a new date at the top. Price changes are the exception: they get 30 days' notice by email (section 4). Using DeliveryMargin after a change means you accept the new terms. If you don't agree, you can cancel at any time.

14. Disclaimer

DeliveryMargin is provided "as is" and "as available." To the fullest extent the law allows, we make no warranties, express or implied, including that the service will be uninterrupted, error-free, or fit for a particular purpose.

15. Limit of liability

To the fullest extent the law allows, we aren't liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for any claim about DeliveryMargin is limited to what you paid us in the six months before the claim arose.

16. Disputes

• Governing law. These terms are governed by California law.
• Talk to us first. If there's a problem, email us and we'll try to resolve it informally within 60 days.
• Arbitration. If we can't resolve it, it will be settled by binding arbitration under the American Arbitration Association's Commercial Arbitration Rules, in Alameda County, California.
• Small claims. Either of us may instead bring a claim in small claims court if it qualifies.
• No class actions. Claims are brought individually, not as part of a class or group.

17. If you're responsible for a claim against us

If someone brings a claim against us because of files you uploaded or your breaking these terms, you'll cover our reasonable costs of dealing with it.

18. Electronic communications

You agree that we can send you notices, receipts, and other communications by email, and that these count as "in writing."

19. California users

California residents can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by phone at (800) 952-5210.

20. The rest

• Entire agreement. These terms and our Privacy Policy are the whole agreement between us about DeliveryMargin.
• Severability. If any part is found unenforceable, the rest still applies.
• Waiver. Not enforcing a right isn't giving it up.
• Transfer. We may transfer these terms if DeliveryMargin is sold or reorganized.

Contact

Shadowfax Industries LLC
6754 Bernal Ave, Suite 740
Pleasanton, CA 94566
United States
[email protected]